Privacy Policy

1. Information We Collect

We collect the following categories of personal information:

1.1 Account Information

• Full name (first name and, optionally, last name)
• Email address (used as your username)
• U.S. state (provided at account registration)
• Password (stored as a hashed value; we do not store plaintext passwords)

1.2 Camera Account Credentials

• Third-party trail camera vendor account credentials (username and password) that you provide to connect your camera(s) to the Camlink platform
• Server name and account ID for each connected camera vendor account

1.3 Camera Metadata

• Camera name, camera ID, and GPS coordinates (latitude/longitude) you assign or that are provided by your camera vendor
• Whether a camera has GPS capability enabled

1.4 Image Data and Metadata

• Trail camera images and videos you upload or that are pulled from your connected third-party camera vendor accounts
• Image capture timestamps, GPS location data embedded in image metadata, and HD image availability flags

1.5 User-Generated Content

• BuckID profiles: names, notes, and status you assign to individual animals
• Custom location names and tags you create
• Any edits you make to image metadata (GPS corrections, tags, etc.)

1.6 Payment Information

• Payment details collected through our third-party payment processor (Stripe) to facilitate subscription payments. Camlink does not store your credit card information; all payment processing is handled by Stripe. See Stripe's Privacy Policy for details on how payment data is processed.

1.7 Device and Usage Information

• Device type, operating system version, and app version
• IP address associated with your device connection
• Usage data such as screen views, filter selections, and feature interactions within the app, collected only to improve the application experience

2. How We Collect Information

We collect information in the following ways:

• Directly from you: When you create an account, connect a third-party camera account, configure cameras, create BuckID profiles, or communicate with us.
• From third-party camera vendors: When you authorize us to connect to your account with a supported trail camera vendor, we pull image data and metadata from their services using the credentials you provide. Images are pulled from the vendor only once at the time of synchronization and stored in Camlink's own persistent repository. After the initial pull, Camlink does not access, re-download, or request additional data from the third-party vendor for that image. Your image data lives with Camlink -- not on the vendor's servers -- giving you control over access and deletion regardless of whether your vendor account remains active.
• Automatically: Through the app, we collect device and usage information to operate and improve the Services.

3. How We Use Your Information

3.1 Service Delivery and Operation

• Creating and managing your account
• Authenticating your identity and managing sessions
• Pulling, storing, and serving trail camera images from your connected accounts
• Providing AI-powered species detection and tagging on your images
• Enabling GPS map views, camera management, and filtering features
• Processing payments and managing your subscription

3.2 Service Improvement

• Analyzing app usage patterns to improve functionality and user experience
• Troubleshooting technical issues and debugging
• Developing new features

3.3 Communication

• Sending account-related notifications (email verification, password resets)
• Sending service-related communications (outages, feature updates)
• Responding to customer support inquiries

3.4 Security and Compliance

• Detecting, preventing, and addressing fraud, security incidents, or abuse
• Complying with legal obligations and enforcing our Terms of Service

4. AI Processing and Data Usage

4.1 Species Detection

• Camlink-AI automatically detects and tags species (deer, buck, doe, turkey, humans) in trail camera images to help you filter and organize your captures.
• The Camlink-AI model was trained on a separate, large public dataset. Your images are processed for tagging purposes only.

4.2 Your Data Is Not Used for Model Training

• Your trail camera images are not used to retrain or fine-tune our AI models.
• No image data you provide is sold, licensed, or shared with third parties for AI training or any other purpose.

5. How We Share Your Information

We do not sell or rent your personal information to third parties. We share information only in the following circumstances:

5.1 Service Providers

• We share information with trusted third-party service providers who perform services on our behalf, including:
  • Cloud infrastructure providers (hosting, storage, networking)
  • Payment processing (Stripe)
  • Email delivery services
• These providers are contractually obligated to use your information only to provide services to us and are prohibited from using or sharing it for their own purposes.

5.2 Third-Party Camera Vendor Accounts

• When you connect your account with a trail camera vendor, your credentials are stored to authenticate with their services. This data is not shared with anyone other than the respective vendor's authentication endpoints.

5.3 Legal Requirements

• We may disclose information when required by law, subpoena, court order, or other legal process.
• We may disclose information to protect the rights, property, or safety of Camlink, our users, or the public.

5.4 Business Transfers

• In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or corporate control.

6. Data Storage and Retention

6.1 Where Data Is Stored

• Your data is stored on secure servers in the United States.
• Your images are stored in Backblaze buckets and associated metadata in a database.

6.2 Data Retention

• We retain your account data, images, and associated metadata for as long as your account is active.
• If you delete your account, we will delete your data within a reasonable time frame, subject to any retention obligations required by law.
• Backups may retain data for up to 30 days after deletion before being purged.

7. Your Rights and Choices

7.1 Access and Portability

• You may request a copy of the personal information we hold about you.

7.2 Correction

• You may update or correct inaccurate information through your account settings or by contacting us.

7.3 Deletion

• You may request deletion of your personal information. If you delete your account, all associated data will be removed within the time frame described above.

7.4 Account Management

• You can update your name, change your password, and manage connected camera vendor accounts through the app.
• You can disconnect individual third-party camera vendor accounts at any time.

7.5 Opt Out

• You may opt out of marketing communications by following the unsubscribe link in any email we send or by contacting us.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit (TLS) and at rest
• Access controls limiting employee and contractor access on a need-to-know basis
• Regular security reviews and updates
• Secure storage of passwords using industry-standard hashing

No method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9. Children's Privacy

The Camlink Services are not directed to, nor do we intentionally collect information from, children under the age of 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us.

10. International Users

Camlink is operated from the United States. If you are accessing the Services from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Services, you consent to this transfer.

11. California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected, used, disclosed, or sold.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Opt Out: You may opt out of the sale or sharing of your personal information. Note: We do not sell your personal information.

To exercise any of these rights, please contact us at the address below. We will respond within the time frame required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes to how we treat your personal information, we will notify you by posting a prominent notice on our website or app, or by sending you a notification. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: